The Customer Experience
STEP 1 - Receiving the coupon
i. Customers receive an email or SMS with a customized message when they meet the predetermined rule qualifying them for the coupon. Each message has a unique coupon embedded within it specific to the restaurant they received it from.
ii. To view the offer, the customer will click the button in the email, or the link in the text message
STEP 2 - Redeeming the Coupon
i. After opening the coupon the customer is prompted to ‘Redeem Offer’ in front of a staff member.
ii. A confirmation message appears to ensure that the customer is redeeming the coupon according to the rules outlined by the business.
iii. After the customer confirms they are with the appropriate staff member the coupon will update to show ‘Redeemed’, with the date and time the coupon was redeemed.
iv. The staff member records the valid coupon according to the policy of the business.
Can the coupon be redeemed more than once?
No, once a coupon has been redeemed and is subsequently viewed the coupon will display that it has already been redeemed along with the date and time of redemption.
What if a coupon is redeemed before the staff is present?
The coupon has the date and time redeemed feature present on the coupon allowing staff to honour the coupon if it can reasonably be expected that the customer has not previously redeemed the coupon.
What if a coupon is accidentally redeemed, can the customer re-validate it?
No, in this case please have the customer contact Yelp WiFi directly to have their coupon re-validated. Yelp WiFi will confirm with the store that the coupon, has not been redeemed and act accordingly. To contact Yelp WiFi please direct customers to Yelp WiFi's support team at firstname.lastname@example.org or at 1-877-452-7180.
Can coupons be redeemed after the expiry date?
No, once a coupon expires it will be automatically updated to show the customer that it has been expired and is no longer valid.